Talk about a time that you acted with integrity. If you have a real-life example to provide, it's a great idea to walk the interviewer through your reaction and the outcome using the STAR framework (Situation, Task, Action, Result). The purpose of this page is to help you prepare for your job interview. Recently, I(set the stage for a story of a time when you witnessed a screening officer steal from a passenger). For that reason, I will do everything to ensure that I act in integrity and abide by the CBSA ethos on and off duty.'. "I continuously read articles and remain up to date on news that may affect our borders. With this question, your interviewer will be evaluating your judgement, personal integrity, values, and ethics. Keeping the big-picture in focus is paramount here. Install on multiple computers for self-paced, at-your-convenience training. When this is the case, that team member is creating more work for those around them rather than focussing on developing their own skills. This includes vigorous exercise, meditation, practicing acute problem solving, or learning more about the history of border services in Canada. The hiring authorities at Canada Border Services Agency would like a detailed breakdown of your training and any other educational experiences related to your career, especially those which are transferable to customs, border control, security, or law enforcement. Since you work in a similar environment already, can you share how you currently support your co-workers? Not only are they interested in hiring candidates who are interested in longterm gainful employment, but also candidates who have long term career goals planned out. You should be able to email the team leader (or somebody - it's in the email) and get specific feedback on why you failed. This is a good start! Xvua10qhb. That is what I aspire to be should I be given an opportunity with the CBSA". Any background checks that reveal relevant information that contradicts what a candidate relayed will undoubtably be passed on as a candidate. Consider this a part of the test as well. Brussels failed on Russia sanctions, Hungary's foreign minister says. CBSA, as a whole, doesn't require all applicants to be bi-lingual. ", This is a good start! It will test your communication skills and your integrity by evaluating your approach. Most role-play sessions last anywhere from a half hour to a full hour. "Yes, I'm in great physical shape, and I work out regularly. Every day as a police officer can present situations that can be emotionally . Their observations may help you understand how you are perceived and your most significant contributions. I encourage you to include more measurable examples. Adherence to these values is what enables the CBSA to justify its right and privilege to enforce the law and keep Canadians safe.". This will speak to your emotional intelligence and how in control of youyr emotions you are, and how consistent your behavior and stress responses are. These candidates must be medically and physically capable of performing the duties of the position. It will test your communication skills and your ability to speak non-defensively, objectifying the situation rather than singling out any one person, which is the big challenge here. If this coworker is letting you know they are going to leave the rest of the team unprepared for their absence and possibly inheriting their workload, this reflects a blatant disregard for the consequences and how it will negatively impact the rest of the team. Watch your body language in the mirror. Provide an answer that offers some personal insight, revealing your motivation, and how it aligns with their mission and core values. Discuss how you remain helpful and collaborative, regardless of the volume of work or pressures on any given day. For instance, when traveling, I immerse myself in the community or culture as much as possible.' Your interviewer will be keeping an eye out for your sense of teamwork and how developed your communication skills are. If you have had illicit participation in the past, be ready to disclose it for the sake of pure transparency. Assure the interviewer that you understand the importance of keeping your focus in the workplace and the preventative measures you take to ensure a grounded work/life balance. Well said. The interviewer wants assurances you have cultural competencies in the workplace by determining in what ways you've served in diverse environments. A role play interview questions involves a participative scenario where your skills and responses are tested in the present, in real time. Written by Kevin Downey on July 31st, 2022. This is a medical screening, designed to assess if you meet the minimal physical requirements for work as a police officer . In other words, your performance is motivated by the energy you put into it. Reference list for EDI (Electronic Data Interchange) users from the Canadian importing and exporting community Unskilled communicators are more likely to recruit their supervisors for help. Firearms safety courses4. Ask clarifying questions. These values represent what the CBSA cares about and what they believe. Only when every member of the team has a clear view of what the big-picture looks like can you fully collaborate on the team effort. Our country is one of the most diverse places in the world, so adapting to this setting won't be an issue for me. Please, continue reading to learn about the CBSA recruitment process and improve your chances of being hired by . On the other hand, let's say your interviewing skills are not the problem. I have never committed a federal-level offense and have not used illegal drugs since 2017. Especially in today's landscape with COVID impacting travel and border crossing, tensions are high! We do not claim our questions will be asked in any interview you may have. Fantastic! Try to incorporate their keywords naturally where you can. The last step is to support your leadership, whether they take your advice or not. It is one thing to not have a close working relationship with a coworker, but it is an entirely different situation if you aren't making efforts to collaborate with this member of your team. Second language evaluation6. Lastly, it will test your conscientiousness and reliability, and how consistent you are in your responses, your approach, and your overall handling of the situation. Research their code of conduct in preparation for your CBSA interview. Unfortunately, I was unsuccessful with the MMPI-2/Stress Test. Not only is this considered disrespectful to the hiring authority, but it reflects the candidate's lack of integrity. Medical exam 8. CBSA was written by Kevin Downey and updated on July 31st, 2022. There was some new technology to help ensure that travelers with an illness were not boarding planes (forehead scanners for temp, etc.). If you've never involved yourself with illegal substances, state that with conviction, and that any associated behavior is against your values, morals, and nature. Acknowledge your big-picture scope of the responsibilities your team leaders carry, and how you take full responsibility for how you perform your job. Most people have had a misstep of some sort in their life. You describe your calm personality while also supporting your reply with an example from your role as a screening officer. They're are curious why you are interested in this position and are assessing your personality fitness for the role. They'll likely have presented the scenario and you role in advance, giving you anywhere from a day to 5-10 minutes prior to prepare. Performing background checks requires capital. Examples of defensive responses where the spin only draws more attention to the failure: "It didn't set us back that much, but many people overreacted.". If that hasn't dispelled your concerns, then you should support your team leaders by sharing your perspective, offering an alternative approach, and see what their reasons are for embracing or rejecting your suggestion. Depending on the situation, you may pass through to the next stage of candidacy. They'll likely have presented the role to you in advance, giving you anywhere from a day to 5-10 minutes to prepare. Read our Terms of Use for more information. My character won't allow me to do otherwise, for I follow a healthy and positive lifestyle where I have never drank or even smoked in my life. Your answer will offer them insights into your approach to your work, as well as your work ethic. You may call during normal business hours at (952) 857-2907. A CBSA spokesperson said during the calendar years 2016 to 2018, it investigated 821 allegations of misconduct by agents at all border crossings, of which 615 led to disciplinary action . (SITUATION) As a screening officer, I often see that it is easy to steal items left by passengers. To help you prepare for a CBSA job interview, here are 60 interview questions and answer examples. This is especially important when immersed in scenarios surrounding linguistic diversity. Officer trainee entrance exam (OTEE)2. When hired, you must respond appropriately to direct threats, including pandemics such as SARS or COVID-19. In an interview, you are your most influential advocate, so be prepared to advertise your merits with measured confidence and humility. It will test your ability to identify the client's needs, from their need to feel heard, validated, empathized with, and assured their concerns are going to be addressed in a manner that exceeds their expectations. This concern is accentuated in high-pressure environments, such as customs and border protection. It also informs you that you can likely predict this isn't the first time nor the last they will conduct themselves in this manner. Paperwork and filing reports can be repetitive and monotonous. However, if you want consideration for bilingual opportunities, these positions require a working knowledge of Canada's official languages. The Most Cliche Interview Responses and What To Say Instead, How To Approach Difficult Leadership Questions. Obviously, this would be a serious situation that would require swift action and discretion. Record your voice and listen for tone, speech-crutches, slang and choice of words. It will test your problem-solving skills, and your ability to discern facts from opinions or misunderstandings. Lastly, depending on how you evaluate a job well done, they'll gain an understanding of your standard and what success looks like to you. An ambition to inherit additional responsibility, do whatever you can to bolster your team, and step outside of one's comfort zone exhibits a can-do attitude, adaptability, and flexibility. There are occasions where instead of providing a brief, they'll verbally relay the situation you are role-playing in. It will test your willingness to step outside of your comfort zone. Throughout your application, you'll need to demonstrate the characteristics and traits they're looking for in a CBSA employee. Making decisions under pressure are challenging and can lead to task paralysis. This also will help in your diplomacy and negotiation in the situation. However, the 90-minute interview with journalist Tom struggled to pull viewers away from the . It will probably evaluate you on your self-control and composure, which speaks to your emotional intelligence and your ability to govern your own emotions. "I was right all along they . They will ask to see your passport, visas and travel documents as well as those of any family members travelling with you to ensure that you are authorized to enter Canada. It is an understanding that the organization exists to serve the needs of Canada and its communities without discrimination. Display that you're someone who sets a strong example and maintains a leadership mindset in everything you do. Lastly, they'll evaluate your professionalism, and how emotionally stable you are throughout the role play. Your idea of showing respect to others is exactly what the world needs :) Your plan to support the CBSA's efforts towards respect is straightforward and will be a strong example to others who observe you at work. I learned basic fundamentals about agriculture, environmental protection, food safety, and consumer goods. This allows for any transferable skills to shine through, especially where a background in law enforcement or border patrol isn't a prerequisite. These types of interviews are intimidating at best but also can be hard to prepare for. An agency such as the CBSA will perform a background check on any candidates they seriously consider advancing. Speak confidently, making relaxed eye contact, while posturing yourself with positive, engaging, and confident body language. This will reflect that you are thorough in your approach and exemplify a strong work ethic. The agency looks for candidates who embody these values in principle and conduct at all times. A pandemic is a 'global epidemic of an infectious disease.' We do not have advertisements on our pages but we do try to make money through paid-memberships. I won't let stress from work-life interfere with my personal life or vice versa. This question aims to reveal how resourceful you are, whether you are capable of outside-of-the-box thinking, and if you adhere to the chain of command. Lastly, it will test your communication skills and your ability to speak non-defensively while objectifying the situation. To be hired as a CBSA officer, you will have to complete a situational and role-play interview. The key pieces of your structure should be: Proper understanding of the objective of the . Take full advantage of any time they give you. Canada Border Services Agency puts integrity and character first when making hiring decisions. Exhibit a full comprehension of their expectations. You should absolutely avoid looking at your phone or the clock on the wall. It's widely recommended you keep yourself mentally sharp and physically fit while working through each stage of the interview process. CBSA has clear statements when it comes to the ways they embrace diversity in the workplace and communities. It will test your flexibility and your adaptability, and if you adjust your approach and your communication style, which also will help in your diplomacy and negotiation in the situation. Detail why this is the ideal next stage of your career. This is due to the CBSA frequently being in interaction with the public. Be your greatest advocate. Your description is clear - good work! What happens during an interview role play? This question is intended to assess your leaderships skills, your sense of teamwork and how you inspire and motivate those on your team. Don't waste time berating yourself if an interview didn't go well. It's clear that you will be a level head amid potential friction. Speak with confidence while making eye contact. It's my nature to never indulge in those activities because of my religion and personal ethics. Too often that very suggestion may have already been tried and failed, inevitably replaced with the very policy you're suggesting replacing. You sound very confident in your ability to handle discomfort. My desire to work in a security and enforcement environment and that motivated me to make the right changes and commitments in my life. The distinction is that behavioral questions focus on how you handled yourself in the past, and your previous behavior is used as a predictor of how you'll perform in the future. "I will deal with these situations the best possible way and deal with them head-on. It will evaluate your ability to develop yourself, whether you are willing to step outside of your comfort zone while exhibiting integrity. and I think it will help you create a more in-depth and memorable response. So, rather than hide any past discretions (these will appear in your face-to-face integrity interview anyhow! "I am a people person. You display a lot of flexibility and willingness in your answer while still highlighting that you have valuable experience in an airport environment. It also serves to clue them into how developed your leaderships skills are. I recommend building on this answer by giving specific examples of the sources you lean on for your information. Interview3. It will examine your decisiveness, your ability to deal with difficult situations, and your communication skills. Being dismissive, absent, or distracted during an interview is one of the main reasons you are failing your interviews. CBSA hiring authorities would like to know more about your current experience level and industry knowledge. Decide on and commit to your approach as soon as you have a clearer understanding of the role the actor will play. Your annual salary will increase to $69,486 to $82,411 (FB-03). Because of the volume of inquiries received, you may have to leave a message and wait for a return call, so we strongly encourage you to contact us via e-mail. Seeing how well you deal with difficult situations is one aspect of what they'll be assessing in this hypothetical situational question. Emotional intelligence is defined by one's ability to be fully self aware while controlling one's own emotions rather than letting their emotions influence their conduct. My experience is valuable to the job because I currently maintain those principles. Objectively analyze the experience without judgment. This includes you. Highlight your strengths, your flexibility, and your interpersonal skills. By adding in a measurable example or story, you will take the answer from simply 'telling' the interviewer what you will do to actually 'showing' the interviewer that you are a person of action. The CBSA interview process comes in eight stages: 1. Basically, to exert a positive attitude and repress a negative one towards anyone.". Approach this like you would a sales pitch or a credibility statement. Interview process at CBSA Overall experience Poor Excellent Easy Difficult Interview process length More than one month 38% About a week 31% About two weeks 23% About a month 8% About a day or two 0% Most reported steps On-site interview 82% Phone call/screening 55% Written test 36% Background check 36% Problem solving exercises 18% It will test your flexibility and your adaptability, and if you adjust your approach and your communication style. Their health is critical in their mission to protect the health and safety of the public, and support national security. CBSA offers a multitude of career choices one can pursue. Whether you read law-related books, follow particular news journals or subscribe to a blog related to law enforcement and security, be sure to show your enthusiasm for building your knowledge base. It will test your problem-solving skills, and your ability to discern the facts surrounding this emotionally charged situation, your self-control and composure, which will speak to your emotional intelligence and your ability to govern your own emotions. Be prepared to discuss with the interviewer the tangible actions you have taken to ensure full preparation for a career with CBSA. I checked with my school international advisor and it is real. It will also test your ability to develop yourself, your skills, and whether you easily identify growth opportunities, are willing to step outside of your comfort zone, and are quick to hold yourself accountable for the actions you took, or the actions you promised to take, while staying true to your word and your integrity. Assure them you take the necessary steps and procedures very seriously and always adhere to protocol. As a trainee your annual salary will be $64,234 to $71,525 (FB-02). It's a large presence, indeed! Consider sharing what actions you take to ensure professionalism is maintained at all times. Please describe one tough situation you found yourself in with a co-worker or manager and how you handled that particular situation. You want to convey that you take every effort to resolve any such situation on your own before escalating it to your supervisor. As of Spring 2023, Canadian NEXUS enrollment centres at certain airports will reopen, and passengers will be able to complete their interviews in a two-step process. Teamwork fosters camaraderie. This scenario will test your communication skills and your ability to speak non-defensively, objectifying the situation. CBSA hiring authorities are looking for evidence that you have fully researched the agency in preparation for the interview. Detail what sets you apart. Naturally, I am a calm and confident person, and it's pretty hard to get me rattled emotionally. These individuals may not be the most effective communicators. Recently searched locations will be displayed if there is no search query. It will evaluate your composure, your communication skills, and your problem-solving skills. This is the primary reason not to get nervous. Walk them through your approach and steps for managing a new project and how you would direct your team. ', "If I come across misconduct, I would take it seriously, and report it to the immediate manager. I work with passengers, searching bags and people. Real CBSA exam questions with answers. Are you the type to unquestioningly respect the chain of command? Either way, ask as many clarifying questions as you can to ensure you are in full understanding of the expectations. Physical evaluation5. The U.S. Customs and Border Protection (CBP) and the Canada Border Services Agency (CBSA) have been able to accelerate approval for over 80 per cent of renewing applicants, while also extending . This is the trickiest part of the case interview and the main reason candidates fail their case interviews. Role play interview questions involve a participative scenario where your skills and responses are tested in the present, in real time. Use this information to set goals for improving your interviewing skills. So you would start by introducing the situation you faced and the task at hand. Interview 3. Among the competencies you may be evaluated on in role-play interviews are; developing self, flexibility, problem solving, meeting client needs, communication, teamwork, and self-control and composure. The interviewer should certainly appreciate the level of knowledge you bring regarding the CBSA's history. I rather Ask an Expert Ask a Lawyer Canadian Laws Looking for advice on an Interview with CBSA on the 2nd Ask Your Own Canada Law Question ToLawyer, Lawyer 3,709 Satisfied Customers Lawyer ToLawyer is online now Continue Share this conversation For instance, in the example answer where I say, 'I do my best to remain curious and learn about different cultures as often as I can. Free updates for one year. We play an important part because we admit people into the country, so it's our responsibility to properly screen them. The CBSA currently has 117 land borders crossing and a presence in 13 international airports.". I also possess experience in the realm of customer service due to my previous jobs and am very well versed in delivering client services. German-Egyptian scholar Hamed Abdel-Samad said in an interview that was posted to the Brother Rachid TV channel on YouTube on November 17, 2022 that Islam has been "distorted" from the beginning and that countries that implement shari'a law such as Afghanistan, ISIS, Iran, and the Boko Haram have failed to produce ideal societies. I've provided an example for you below. It can strengthen communication and create a support system, emotionally and professionally. This question is designed to gauge how well you are able to deal with difficult situations when dealing with the public. Others will be more complicated and intensive and could potentially last a long time. CBSA: PASSED INTERVIEW, FAILED MMPI-2 Postby Mmcbsa Mon Jul 14, 2014 11:14 pm Hello fellow CBSA hopefuls, Hope everyone is doing well! Taking this approach before answering this question will make your response even more successful. This scenario will likely evaluate you on your self-control and composure, which will speak to your emotional intelligence and your ability to govern your own emotions. I work very hard to be a calm and reasonable person. Interviews are not holistic measures. Canada and the United States have announced that travellers with a conditionally approved NEXUS application will soon have another option to complete the interview process. May 16, 2019 #1 I got a call from cbsa officer and later mailed regarding at interview to discuss my study permit. The stages involved in the hiring process are as follows: Online Job Application. Describe your approach as would a professional. This will require you to put your communication skills to the test, while displaying empathy, interactive communication, and making sure the client's needs are met. 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