Please enable JavaScript to fully experience this site. 5501 Josh Birmingham Parkway If you'd like to add a comment to this article and share your valuable feedback and opinions, please Designated smoking areas can be found outside of the terminal at the far west end on the departures level, and near doors A and D on the arrivals level. Contact American Call us Reservations and ticket changes Come see us Ticket sales centers Products and programs Payment options AirPass Contact Business Extra Contact gift card support Contact Group & Meeting Travel You may also like. For delayed baggage, the deadline for reporting damage to such baggage is 21 day after receipt of the baggage. In addition, as an Amazon Associate we earn from qualifying purchases. 704-359-4013) is located on the Ticketing Level provides general airport information and Paging services. It would be helpful to know the length of each concourse and/or how long it takes to get from one gate to another. Level 1 is baggage claim with tunnel access to the car rental center and hourly parking deck adjacent to the terminal. It also accommodates baggage claim A1-A3, B, C, D, and E. In the same area, there is also an Info desk, ATM and Baggage service between B and C. You may also call 704-359-5555 for the latest parking information. To reach Concourse A, take a left out of Concourse B, or for the other concourses, take a right out of Concourse B. Concourse C has 14 gates numbered C2 to C11, C13 to C15, and C19 and is located in the southeast area of the airport. How to enable JavaScript. Please report damaged baggage immediately to the local Lufthansa baggage tracing counter. Terms of Service apply. An assistive device is any piece of equipment that assists a passenger with a disability in coping with the effects of his or her disability. If you wish to park your vehicle and escort a . These parking lots charge a flat fee of $12 per day. For more information on our advertisers, see here. We greatly regret damage to your baggage during transport. Distance From Uptown Charlotte: 8 miles (13 km) The concourses are all past security and within walking distance of each other, so there is no need to take a train or shuttle bus to get to your gate. Charging Stations:These can be found in all concourses and some gate areas. The postmark or automatic date of receipt of the email notification is the determining factor for compliance with reporting deadlines. Select the airport from the list below to file a claim, Email TSA ClaimsGeneral Questions(866) 289-9673, Bozeman Yellowstone International Airport, Wokal Field/Glasgow International Airport. CLT has a good selection of hotels located from 1.6 miles away and further. Upgraded Points, LLC uses reasonable efforts to maintain accurate information on the site and prior to applying for any credit card offers found on UpgradedPoints.com, all visitors should review other features of such credit cards including but not limited to interest rates, annual fees and transaction fees, and should determine the suitability of such credit cards considering their own individual financial position. click here to leave your comment. #C, Charlotte, NC 28217, On an airplane or within the boarding area: contact the, In a restaurant or inside the food court: contact HMSHost at, In a shop: contact the Paradies Shops at 704-359-1890. Phone Number. At present, the maximum liability amount is 1,288 SDRs which currently equates to ca. Southwest Airlines operates out of Charlotte Douglas International Airport and flights usually depart and arrive from Concourse A. American Airlines, Delta Air Lines, and United offer curbside check-in at Charlotte Douglas International Airport. We will let you know exactly when we will be there to pick you up! The information provided is for informational purposes only and should not be considered financial, tax or legal advice. CLT participates in Global Entry for expedited international clearance of pre-approved, low-risk passengers. They have a pre-approval process Ill be completing beforehand. Track Flights, Search Fares, Locate Airlines. I am connecting at CLT to travel to Bermuda. Find 8 listings related to Delta Airline Baggage Claim in Charlotte on YP.com. Claims that requirelaw enforcement investigation may take longer. Airlines are also required to refund any fees you paid the airline to transport the bag that was lost. Airlines may have different policies to determine when a bag is officially lost. When you lose an item in CLT, the department you need to contact will depend on where you lost the item: Information Services: CLT has information desks in the center of the ticketing area and baggage claim. Every effort is made to resolve a claim when property is proven to be damaged or lost during TSA's security screening process. The Federal Tort Claims Act governs the way your claim is processed and establishes your rights in regard to your claim. Once an airline determines that your bag is lost, the airline is responsible for compensating you for your bags contents - subject to depreciation and maximum liability limits. Does CLT provide shuttle rides between gates/terminals? For DOMESTIC travel, airlines are not required to compensate passengers for items they have excluded in their contracts of carriage. For DOMESTIC flights, DOT regulationallows airlines to limit their liability for a lost, damaged, or delayed bag. The Welcome Center (tel. Assistive devices include (but are not limited to): Continuous Positive Airway Pressure (CPAP) machines, Prescription medications and any medical devices needed to administer those medications, such as syringes or auto-injectors. On domestic flights, airlines liability for lost or damaged assistive devices is the original purchase price of the assistive device. Directions for submitting a mishandled baggage claim: 1. Unfortunately, there is no way around that. Most airlines will declare a bag lost between five and fourteen days after the flight, but this can vary from one airline to another. We are in no way associated with or authorized by the Charlotte Airport authority and neither that entity nor any of its affiliates have licensed or endorsed us. The first gap year inspired a second which ended up being a 23-country down-the-world trip from Canada to Antarctica. CLT acknowledges that it is operating almost at maximum capacity and is in the midst of many renovation projects to expand and enhance its facilities. 28219, Airport website opens external site in a new window. Outside relief area, Between concourses A and B What about damage to the wheels, handles, or straps of baggage? Screening at certain airports is performed by private companies and not TSA. If you book with airportparkingreservations.com, parking starts at just $5 per day with all hotels and off-site parking lots offering free shuttle services to/from the airport. Email. Airlines are free to pay more than the limit, but are not required to do so. To connect, select the network CLT Free WiFi and launch your browser. Airport status is only available for US airports. Take US-74 W from Charlotte and after approximately 4.5 miles, use the left 2 lanes to turn left onto N. Josh Birmingham Parkway for access to the airport. We pick up in Charlotte on the baggage claim level. Phone Number: 704-359-4013 Safe travels! list. Is a reservation required or a telephone # to call when landing? Have this information ready, though: your name, phone number and address or e-mail address; the time, date, and place your item was last seen and a brief description of the item. Most importantly, if the delivery address or your contact details are incorrect or if they have changed, you can amend these here. To access Concourse E, passengers need to take the escalator or elevator down to level 1 from the connector where there are moving walkways. When a checked bag does not arrive at its destination, airlines are responsible for locating the bag. These exclusions are typically listed in the airlines contracts of carriage. Currently, there may be delays with delivery; however, we will make every effort to ensure a speedy processing and ask for your understanding. It may be helpful to use this technology to locate your baggage, if available. We have a layover of several hours at the airport. Please note: All claim forms, with required documents, must be submitted within 30 days of arrival. If you have not yet reported your delayed baggage online, please report it via the following link. Charlotte Douglas International Airport consists of 1 main terminal and 6 concourses. Please complete and submit the Lost & Found Reporting Form so the Airport can better assist you in locating your lost item(s). Browse our most frequently asked questions for more information! The maximum baggage liability for flights covered by the Montreal Convention is currently 1,288 Special Drawing Rights (approximately $1,700.00 US) per passenger. Not necessarily, it depends on the airline you are flying. 1200 New Jersey Avenue, SE If you know what concourse you are departing from, you can check what restaurants are nearby on the airport website. If after 21 days from filing your original delayed bag claim, your baggage has not been found, you can claim the bag as a total loss under the delay claim number that was provided. Whether your bag is declared lost may also depend on the type of itinerary (international vs. domestic), whether more than one airline is responsible for the flight, the airlines searching mechanism, and other circumstances. If you have to wait for the shuttle please wait inside the terminal or outside the terminal if you please and weather permits. 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If assistance is needed, please call 704.359.4038. Items that remain unclaimed for 30 days will become the property of the City of Charlotte. The Sheraton Charlotte Airport Hotel offers guests access to 2 pools, a fitness center, laundry service, car rentals, and a complimentary shuttle to surrounding destinations and the airport. at the Lufthansa service counter at the airport. Contact TSA for additional information about filing a claim. There are 3 daily parking lots east, west, and north located a little further from the terminal. This is the best place to start. Daily Flights: 1,424 This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). This site does not include all credit card companies or all available credit card offers that are on the market. Charlotte Douglas International Airport. Animal relief area Baggage claim: Zone A Outside relief area Between concourses A and B We are here to support you with your inquiries 24/7. Although airlines are not required to cover fair wear and tear, airlines cannot exclude liability for damage to wheels, handles, straps, and other components of checked baggage. Airport Address: 5501 Josh Birmingham Pkwy., Charlotte, NC 28208 Travelers Aid: There is no Travelers Aid center at CLT, however, there is a Community Link center located in Charlotte at 601 E. 5th St., Suite 220, Charlotte, NC 28202. However, the credit card information that we publish has been written by experts who know these products inside out, and what we recommend is what we would (or already) use ourselves. Thank you. Keep left at the fork to continue on exit Goode Freeway following signs for I-485 Inner N./Huntersville and merge onto I-485. DISCLOSURE: We may earn a commission when you use one of our coupons/links to make a purchase. In the event of damages to carry-on baggage, liability only applies if the airline or its personnel can be shown to have caused the damage. Airport Address: PO Box 19066, Charlotte, North Carolina 28219, USA General Enquiries: +1 (704) 359 4000 Lost & Found: +1 (704) 359 4012 The concourse has an American Airlines Admirals Lounge and a range of shops and restaurants. Secure .gov websites use HTTPS Smoking is prohibited in all public areas of the Airport except for some leased areas that may have designated smoking areas such as bars and lounges. Air Canada, Contour, Delta Air Lines, Frontier Airlines, JetBlue, Southwest, Spirit, Sun Country Airlines, Swift Air, United Airlines, Viva Aerobus, Volaris. For example, what is the distance between gate D13 and E32? An official website of the United States government Here's how you know. Just outside of the concourse is a large American Airlines Admirals Club that is situated in the D and E gate connector, and the closest security checkpoint is checkpoint C. There are several shops and restaurants in Concourse C and flights are operated exclusively by American Airlines. Security checkpoint A is the closest to Concourse A on the west side of the terminal and there is a good selection of shops and restaurants in the north and south concourses, as well as in the connector. All Rights Reserved. Airport Parking signs on the roadways also provide timely parking facility status updates. Yes, if you are not being permitted to check-in online then it seems you will need to finalize your check-in at the airport. Contact Reservations Back to top Airport: Charlotte Douglas International - CLT: United States: Jan 30,2023: February 6, 2023 03:58 PM: . We recommend that you remain at the airport until your details have been successfully transmitted and your reference number issued. Concourse D is located on the east side of the airport and is the main concourse for international flights. To reach Concourse E, take a right out of Concourse D, or to reach the other concourses, continue straight along the moving walkways. An attendant will park your park vehicle and help you with luggage as needed.. A variety of car services are available, including car washes, NC state auto inspections and more. It will NOT be published. Airport information Address Charlotte Douglas International Airport 5501 Josh Birmingham Parkway Charlotte, NC 28219 Airport website Ticket counters Main Terminal This location does not accept cash or checks. Many of the credit card offers that appear on this site are from credit card companies from which we receive financial compensation. Our customer self-service tool below can help with changes to existing reservations! You will receive an acknowledgement letter with instructions and a control number four to six weeks after you submit your claim form. It is essential that you keep this. Official websites use .govA .gov website belongs to an official government organization in the United States. CLTs Enrollment Center is located in the baggage claim area of the main terminal and is open Monday to Friday, 1 p.m. to 8 p.m. The majority of missing items of baggage are found within the first 24 hours. Youll see them sporting a Pet Me vest with a handler. When fully complete, the full terminal expansion project will provide 3 large security checkpoints, pre-security concession spaces, charging stations, and new ticketing counters. In the few situations when the Montreal Convention does not apply to travel to and from the United States, an older treaty called the Warsaw Convention may apply. Since then Amar has endeavored to turn his gap year into a "gap life" and has spent the last 13 years traveling the 7 continents. Airport status is only available for US airports. Frequently asked questions Delayed baggage CLT has 5 security checkpoints situated across the terminal, providing easy access to each concourse. For all comments about this website, please click here to contact us. Payment methods include coins, cash, American Express, Master Card, Visa and Discover. Lounge access may be restricted at times due to capacity. Take exit 9 to merge onto US-29 N/US-74 E/Wilkinson Blvd. He has also lived in places such as Australia, Colombia, Costa Rica, and Mexico. All rights reserved. I am traveling from Barbados to Toronto Canada through Charlotte. Airlines are not liable for normal wear and tear, such as scratches and dents, or for damage to cases that have been overfilled or to breakable objects that have not been properly packed. ** Day Pass for any passenger. Airline Baggage Services Air Canada +1-888-689-2247 Visit their website American Airlines Visit their website Contour Airlines +1-888-332-6686 Visit their website Delta Air Lines +1-800-221-1212 All designated smoking areas have been improved with enhanced air circulation. Charlotte International Airport offers baggage claim service and could be accessed from the baggage claim area, which is located on the ground floor of the terminal. Charlotte Airport: A Brief History Timeline In 1936, Charlotte Municipal Airport opened, and was operated by the City of Charlotte. If in doubt, please contact each agency individually. Under DOT regulations (for domestic travel) and international treaties (for international travel), airlines are required to compensate passengers if their bags are damaged, delayed, or lost. Contact us If you are outside the U.S., call reservations. An indoor Area is also located in Baggage Claim (pre-security, lower level) between Zone D and Zone E on the back wall behind the bag carousel. If you lost something in a Charlotte airport restaurant or bar, it's likely with HMS Host, the company that runs those. If you are connecting at another airport from CLT then it is advisable to check whether the connecting airport also accepts mobile boarding passes. Share sensitive information only on official, secure websites. The Montreal Conventions international baggage liability limit is reviewed for inflationary adjustment every five yearsby the International Civil Aviation Organization (ICAO). This location does not accept cash or checks. Advertiser Disclosure: Many of the credit card offers that appear on this site are from credit card companies from which we receive compensation. Some airlines now offer applications for cell phones, tablets, and other electronic devices, which provide passengers with data on the location of their baggage. Airlines are responsible for repairing or reimbursing a passenger for damaged baggage and/or its contents when the damage occurs while the bag is under the airlines control during transportation (subject to maximum limits on liabilities). * Hours are subject to change without notice. Find 2 listings related to Delta Airline Baggage Claim in Cleveland on YP.com. Please make sure you visit the Baggage Information section of this website to find answers to your questions online. Prayer: CLT has an airport chapel located on the mezzanine level in the main terminal. Security at Charlotte Douglas CLT Airport The TSA toll-free number is 1-866-289-9673; email: TSA-ContactCenter@dhs.gov. Track Flights, Search Fares, Locate Airlines. Federal government websites often end in .gov or .mil. You may file a claim if you are injured or your property is lost or damaged during the screening process. CLT has 60+ restaurants, bars, cafes, and grab-and-go food outlets. $15.99 (30 minutes), $25.99 (1 hour), $39.99 (unlimited), Featured Image Credit: Compensation is specified in so-called Special Drawing Rights (SDR). Lost and found office is located at Baggage Claim Zone B and operated seven days a week from 8 a.m. - 6 p.m. We apologize for the baggage issues you have experienced. Many of the credit card offers that appear on this site are from credit card companies from which we receive financial compensation. If your baggage arrives late at your destination, you can purchase necessary replacement clothes such as underwear and swimwear, as well as toiletries, and submit the receipts for reimbursement. The main terminal is the central body of the airport and consists of 3 levels. This site does not include all credit card companies or all available credit card offers that are on the market. Flight Information: Departures and arrival information can be viewed online. Please note: The term Charlotte Douglas International Airport CLT as well as all associated graphics, logos, and/or other trademarks, tradenames or copyrights are the property of the Charlotte Airport authority and are used herein for factual descriptive purposes only. CLT has 6 on-site parking options for passengers suitable for short- and long-term parking. Popular Questions Have a Question? Any and all options, reviews, comments and analyses are the responsibility of the author(s) and not any Advertiser or credit card issuer. Baby Facilities: CLT has 3 nursing rooms located on the upper level of the atrium near the chapel, in the Concourse A connector, and near the D/E connector. All claims are investigated thoroughly and the final decision to approve a claim rests with TSA. Note down your reference number and check the status of your baggage regularly. If your baggage is damaged, please report this immediately at the airport or online, or within seven days at the latest. As soon as we have found it, we will contact you to arrange how to return it to you. An official website of the United States government. Cookies collect information about your preferences and your devices and are used to make the site work as you expect it to, to understand how you interact with the site, and to show advertisements that are targeted to your interests. If it's a cell phone, be sure to leave the cell phone number, your carrier, and the brand of the phone. If you can't find what you're looking for, you can use the text search function or one of our various contact options.