Our introduction to CQC training covers all the key areas that need to be addressed to comply with CQC Fundamental Standards, Key lines of enquiry, six population groups, evidence for pre-inspection, inspection day, and post inspection. Morbi ex ipsum, aliquam in tortor in, ultrices pretium nunc. For example, the top five risks, the top three clinical risks, the last serious incident along with the learning that came from it, the number of incidents, complaints, PALS contacts. Help me to trust you as I go to my interview. This website uses cookies to improve your experience while you navigate through the website. Process consisted of presentation (10 mins), interview (45 mins) , and written assessment (90 mins) Presentation: In your role as an inspector, how would you demonstrate CQC's core values to your colleagues, stakeholders and providers. When I turned up for interview, one of the interviewers was running late. This 1-hour virtual learning module is aimed at new managers, new services and others wishing to understand the CQC inspection process. The NHS will need to quickly augment its staff banks in order to meet Covid vaccination targets. All Rights Reserved. Spend a few hours learning everything you can about the company from as many sources as you can. Well-led? Study the last CQC report about your trust. Ut tempor augue vitae ex aliquam, non imperdiet augue pellentesque. Key Lines . Explain a time you had to use logic to solve an engineering problem. Every registered manager has to undergo the fit person interview to assess their suitability. Analytical cookies are used to understand how visitors interact with the website. 5. Interview. However, the CQC are still monitoring services in other ways, and responding to feedback and complaints as necessary. Discover the latest healthcare insights, trends, updates and advice for you and your organisation. What Happens When There Isnt A Registered Manager? What was the action planning and learning from these? It means the inspector will have access to some information about your service prior to their visit. Experience in the care sector is important, however this does not need to be decades long. display the CQC registration in a public space in the practice and on your website. It pays to remind colleagues of what they have achieved. We'd like to set performance cookies to help us to improve our website by collecting and reporting information on how you use it. Nulla congue libero eu libero efficitur, non fringilla dolor ultricies. It makes sense to prepare for the inspectors' initial interview where you will be asked to say what makes your practice outstanding. Download Free Template. Credentially is a registered trademark, Health and Social Care Act 2008 (Regulated Activities) Regulations 2010, Care Quality Commission (Registration) 2009, Guidance for Providers on Meeting the Regulations. Matters may be re-visited and assessed outside of the interview. Vestibulum ante ipsum primis in faucibus orci luctus et ultrices posuere cubilia Curae; Praesent ac libero malesuada, ultricies magna sit amet, tempor sapien. Very difficult to get information on the role. tell me about a time where you embraced change within your organisation? In August 2015, Marlborough Court received the top rating, outstanding, in a Care Quality Commission (CQC) inspection. Data is showing how people at living longer then they did 30 years ago.. As more people live longer, more care managers are needed, with some research stating that over 67 million people over the age of 60 will need caring support.. Each residential home, and there are over 15,000 residential care homes in the UK, require a care manager. Furthermore, the guidance fully explains the principles behind the inspection process, the elements that the inspection team will focus on, and how they arrive at their judgements. Comprehensive inspections will address all aspects covered in the CQCs Fundamental Standards. This should be read in conjunction with CQC Mythbuster No 35 - Fundamental Standards of Care. In those interviews I felt that the interviewers were actually interested in you as a candidate and asked additional questions to try and tease out the things they were looking for in their interview scoring. Preparing for your CQC interview checklist This checklist is aimed at helping managers of new care services to prepare for their CQC registration interview. tell me about a time where you had to change your plans due to a high priority. Ensure that you have completed the must and should do actions from the last inspection. Asked about my previous research experience, Why do you want to work in regulation now, Motivation for working for being an inspector. Quality and Management. Mauris id facilisis velit. Your narrative must align with the empirical evidence. If you want to eliminate some of the stress from the inspection process and ensure that your service is CQC-compliant, it might be time to call on the experts for some professional support. As a registered manager you have joint legal liability with the registered provider for the quality and safety of the services provided. Tight to complete in time frame but not too bad. When we carry out inspections, we use these to help us decide what we need to focus on. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. Ensure that for each KLoE you know and have shared what the successes are, what the current gaps in assurance are and the mitigations to address them. This field is for validation purposes and should be left unchanged. To be successful, every practice or care home manager must understand the CQC standards and CQC KLOE (key lines of enquiry). Written work, presentation and face to face interview. TIP #3 - Clinical Governance is an extremely important aspect of this role. No system to ensure all staff have full pre-employment checks completed, Failure to deploy adequate numbers of suitably qualified staff, No system in place to review and communicate role-specific training or policies to staff. Preparation is key, as the saying goes - fail to prepare, prepare to fail. However, in practice the interview can be as short as half an hour and typically lasts an hour. Whether you are an established Care Provider, Dental Practice , GP Surgery or a start-up organisation, our service is provided with the aim of ensuring that all aspects of compliance are being attended to. CQC might also offer to visit your premises or conduct the interview remotely.What should I take with me to the fit person interview?It would be useful to take a copy of your locations Statement of Purpose and a copy of the latest Fundamental Standards.You will find it helpful to familiarise yourself with the specific guidance for registered managers which you can find on the CQC website. Ensure all services are undertaking what is required. Prepare your CEOs presentation early it focuses the mind on the key elements for the inspection. Had another interview with CQC today (28th June 2013) and wanted to share with you the questions that were asked of me to help you prepare for yours. Planning your responses can also help you answer with confidence, which may give you an advantage in the hiring process. . CQC will usually ask you to allow two to three hours for the interview itself. .ld_social_icons_640075c169c42.social-icon{font-size:16px;}.ld_social_icons_640075c169c42.social-icon li a{color:#ffffff;background-color:#39bff0;}.ld_social_icons_640075c169c42.social-icon li a:hover{color:#ffffff;background-color:#39bff0;} If the hearing outcome is unsatisfactory it is possible to appeal against the resulting Notice of Decision to the First-tier Tribunal. By clicking Accept, you consent to the use of ALL the cookies. This cookie is set by GDPR Cookie Consent plugin. Find out more or enjoy a FREE trial of our CQC management system to see how QCS can help you save time, stay compliant and improve standards: Register for a free trial here: www.qcs.co.uk, Or Call one of our Compliance Advisors now on 0207 138 3078 or email: [emailprotected], Registration under the Health and Social Care Act 2008, Guide to the application process - Guidance for new registered managers, URL:http://www.cqc.org.uk/content/step-step-guide-applying-new-registered-manager, Step-by-step guide to applying as a new registered manager, Strengthening corporate accountability in health and social care: A consultation, URL:https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/210734/Corporate_accountability.pdf. in England charity no. What did you do. As they had a large number of people applicants I didn't receive my outcome for a fortnight. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Example of a time when submitted a difficult/complex written or oral application to a court in a criminal matter and what was the outcome? Registered Q2. Skills for Care has produced a range of guidance and advice to help frontline managers and others to understand how best to prepare. 2. Currently, registered managers need to be suitably qualified and competent persons to be in charge of delivering GP and dental services. This cookie is set by GDPR Cookie Consent plugin. ensure all premises and equipment are clean, secure, suitable and used properly. The written test was not based on the area I was applying for but the point is to demonstrate you understand regulation. Ask a co-worker or a mentor to put some hypothetical situations to you and ask you how you would act. We are of the view the CQCs requirements on general practiceare onerous and disproportionate, however, their powers are enshrined in the Health and Social Care Act and getting it wrong can be hugely stressful and time-consuming for an individual practice. Didn't make me feel at ease at all, something I always make a conscious effort to do when I am on the other side. What is the interview process like at Care Quality Commission? We will prepare you for your CQC interview by providing you written questions and answers CQC have asked our previous . 15. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Glassdoor users rated their interview experience at. Additionally, the CQC may carry out Focused Inspections, for example if any cause for concern has been identified at the comprehensive inspection which requires further attention, or if the provider experiences a change in circumstances (such as a merger or acquisition). This may be a Notice of Proposal to Refuse Registration. Much of this assessment process is subjective; its not a test to complete X questions in Y minutes, so there are no hard and fast rules. The outcome of an unsuccessful application process is given as a Notice of proposal to refuse registration, or as a Notice of proposal to register with conditions. Wasnt offered the role but I dont know why. 2. Your Fit Person CQC Interview questions will focus on your service, personal background and how you will comply with the regulations. Safeguarding and Safety. So before you begin your interview, just try to . Phone*MessagePlease confirm you aren't a robot!NameThis field is for validation purposes and should be left unchanged. The cookies collect information in a way that does not directly identify anyone. You can expect to provide assurance that the registered manager is: Our website links to a very helpful documentdeveloped by our colleagues at Wessex LMC to help registered managers prepare for the interview, including some potential questions you may be asked. Preparing for a CQC inspection is not a memory test but equally, it is good to be reminded of your achievements as well as the things that require further attention. The CQC want to be sure that you are the right person. I chased. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Learn about the cookies we use on our website here. Our CQC Registration service is designed to takeaway all the stress, we will do your Provider & Registered Manager Applications and prepare you for Interview. .ld_custom_menu_640075c12fbd2 > li > a,.ld_custom_menu_640075c12fbd2 ul > li > a{color:rgb(34, 45, 86);}.ld_custom_menu_640075c12fbd2 > li > a:hover, .ld_custom_menu_640075c12fbd2 ul > li > a:hover, .ld_custom_menu_640075c12fbd2 li.is-active > a, .ld_custom_menu_640075c12fbd2 li.current-menu-item > a{color:rgb(2, 195, 255);} They then ask a series of questions about your presentation content: give me an example of where you had to work with stakeholders to encourage greater excellence? My luck to be interviewed by the 2 miserablest people the CQC could surely muster. CQC may quote 2-3 hours for a fit person interview. window.onload = function() { Calendly.initBadgeWidget({ url: 'https://calendly.com/cqccompliance', text: 'Book a Call', color: '#212d56', textColor: '#ffffff', branding: false }); }. Learn about total Enforcement Powers CQC has under Health and . I interviewed at Care Quality Commission (Newcastle upon Tyne, England) in Sept 2018, Made late for start of interview due to inept checking of my ID & Right to Work documents. Interview involved very narrowly focussed competency based questions which I felt didnt help me to communicate my skills but it was my first ever comp based interview so Im no expert on them! 0333 405 33 33, http://www.cqc.org.uk/content/step-step-guide-applying-new-registered-manager, https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/210734/Corporate_accountability.pdf, Welsh Care Inspectorate Management System, Specialised Support for New Care Agencies. Interview consisted of one competency based interview to last 45 mins. . The job description is chocked full of critical details, including the must-have skills and traits the hiring manager needs to find. 3. .vc_custom_1648903024873{padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 30px !important;background-color: #f5f5f5 !important;border-radius: 10px !important;} Whether you are awaiting your first inspection or you want to be best prepared for your next one, the checklist based on recommendations from frontline managers helps you to reflect on what you will need to evidence. Realistically, for most applicants, the assessor should be able to gather enough information to enable a decision to be made in 1-2 hours. 3. 1. tell me about a time where you had to analyse data to make a decision? The full name of the service provider and of any registered manager, together . Privacy Policy. 4. What do we look for in Band 6 Nurses? Here's how to do just that: 1. Review the Job Description. Whats more, all of those services are legally obliged to meet the standards of care laid down by the CQC., In the interests of transparency, the CQC publishes its findings in the public domain, to enable patients and service users to make informed choices about their own health and social care journeys. Read tips on recruiting nurses, doctors and ancillary staff into the NHS. Paraded through a huge open plan office - gawped at - Then interview room with glass wall with blinds left open meaning literally hundreds of people could watch me being interviewed. They use predetermined Outcome Measures to analyse whether an organisation meets those standards, and will require documentary evidence to demonstrate whether these outcomes are being met.. Questions were to be answered fully using the star method was helpful, Anonymous Interview Candidate in Stratford, England, I applied online. A lot of your interview preparation will depend on the specifics surrounding the job, the company, and even who is interviewing you and how. As a result of the high level of responsibility and the CQCs need to raise standards, it is easy to form the impression that this is no easy ride. Vestibulum ultrices augue vel est rutrum, eu semper odio blandit. 6. Look up information for your sector, including guidance about regulations, how to register with us, what incidents you must notify us about and what we look at when we carry out inspections. Can you provide clear evidence of how you are developing and improving your services? I felt as though the interviewers were going through the motions and that they had already ear marked the job for someone internally. We also use third-party cookies that help us analyze and understand how you use this website. (CQC talk a good game about providing things but these never materialise) I certainly didn't fancy the role itself for the money on offer as it appears to involve shifting a lot of work from the already overworked inspectors onto this new position. CQC will confirm your interview date, along with information to bring along. 3. the interview process was in three parts. We use cookies to make our website work better and improve your online experience. QUICK GUIDE What to expect from a CQC inspection QUICK GUIDE What to expect from a CQC inspection 10 11 You may want to consider: Identifying a 'suitable area' in your service - for example, you may have a room that can be used temporarily. Why did you apply for the Care Quality Commission? Be positive and realistic about your trust and the progress you are making. prepare a welcome pack for the inspectors, including the staff rota for the day and lead names on particular areas, eg infection control, cleanliness and safeguarding. Their job is to make sure that care services are safe, effective, caring, responsive, and well-led. Which looks likely to be just as overworked but for less money. Role snapshot: The candidate appointed will work with adult service users with a range of complex neurological conditions such as acquired brain injury and spinal injury. 8. They do this by inspecting and rating care services, and by investigating complaints about care services. Copyright 2022 CQC Compliance. 3. Vestibulum sed diam ligula. As an internal candidate, I only really applied to gain more interview experience since there's no merit based promotion or real development opportunities in CQC. Tel: 01244 445025 Call us now It turned out I should also have been sent my scores for the presentation and competencies and while these were sent on, without question specific feedback I know how badly I failed to make the grade but not what I can do to improve my answers in those areas.