Then, check the continuity of the motor with a multimeter. If you performed all the troubleshooting steps above and the issue still persist, the unit will require a repair service. But if the ice maker is on and the arm is not stuck in the off position, reset the machine. And it seals tightly when it shuts. If you are not sure how to level the unit, check the user manual or contact LG Support. Then, it freezes again. The ice maker wont cycle on its . Where is filter ? Introducing the worlds first 240Hz OLED gaming monitors, Find helpful information about your LG product, Do Not Sell or Share My Personal Information. 495L Flat door design Fridge Freezer with non-plumbed Water Dispenser and plumbed Auto Ice Maker, Matte Silver, Digital Inverter Compressor, 3.5 Star Energy Rating, Twin Cooling Plus, Draw Freezer Twin cooling plus; Non-Plumbed Built-in Water Dispenser ; Big Bottle Door Bins; Big Crispers; Anti-Fingerprint Finish; Features & Benefits First, make sure the water pressure is up to 20psi, at least. If you're using Internet Explorer 9 or earlier, you will need to use an alternate browser such as Firefox or Chrome or upgrade to a newer version of internet Explorer (IE10 or greater). Remove any blocked ice by carefully chipping at it with a plastic knife. You can either increase the pressure or check the water filter. The following are possible causes of the problem of an LG refrigerator not making ice after filter change: Make sure to use brand water filters for your LG refrigerator, choosing based on the model you own. If you want to connect to LG Corp., or other LG affiliates, please click. Is the ice maker arm in the down position? It is also important to check the water filter. Start Relay 5. The filter wont work and your refrigerator will have dispenser issues. These determine whether or not the ice maker produces ice. Ensure that the water line is properly connected with no kinks or damage to the water line. Sanmi is a Home Appliance expert and author of this help library article. The Icemaker in an LG refrigerator is pretty nice, but sometimes you can run into problems with it. If you want a quicker production of ice, take the setting lower than that. Read the user manual of the refrigerator to learn more about this venting system. at article survey And if the fridge stops cooling, there wont be ice. But -4 degrees Fahrenheit is the lowest setting for the normal production of ice. These cookies enable us to show you ads and other content that we think is most attuned to your interests and digital behavior. Check the Doors and Door Seals 4. Powering the unit OFF and back ON will unlock the icemaker. If it is made in 2018 or earlier, open one of the fridge doors and press the Ice Plus button and Refrigerator button at the same time. But if they are working fine, check the continuity of the motor windings with a multimeter. A poorly sealing door has the same effect on the fridge as an open door. The freezer stops cooling and the refrigerator doesnt make ice when the coils are frozen. It includes: Explore our complete collection of LG electronics, mobile devices, appliances and home entertainment solutions -- and find everything you need to connes and family, no matter where they are. Please visit our Water Will Not Dispense article to perform further troubleshooting steps. Try sliding the filter into the fridge housing and then push and twist the filter to lock it properly in its place. The internal temperature of the fridge rises if the condenser coils are dirty, significantly so. Replace more often if your area has poor water quality or you use ice and water a lot. If the temperature in the fridge cannot carry out this test due to no cooling, you can remove the thermistor and use a bowl of water. We apologize for this inconvenience. Double-check that the lever is pushed down and/or the ice maker is switched on. The extra stress wears it out easily, causing it to fail too quickly. Water Inlet Valve 8. Mounted on its side is the start relay. This is especially true if the ground on which it stands is uneven. The minimum recommended temperature on the unit's control panel for ice production is -4F (-20C). Please visit our Error Codes - Refrigerator article to resolve the error code. LG recommends that the freezer temperature be set to -4F (20C). If your unit was recently installed, it may take up to 24 hours for each compartment to reach the desired temperature and for the ice maker to begin making ice. Ensure you use the right type for an LG refrigerator and it is installed properly. LG advises that freezers are set below 19 degrees Fahrenheit but for the best results, it should be at 0 degrees. Use a multimeter to check the current flow and power levels. Ensure that your set temperature is under -4F (-20C). Verify that the unit is leveled correctly, most issues on refrigerators originate from improper leveling. This is usually an easy task. When all else fails, then you need to service the refrigerator. The worlds first and only rollable TV has arrived. It should be at least 20psi for the ice maker and water dispenser to work. If either or both of the switches dont show continuity, replace them. Check that the water valve is turned ON and connected properly. Check the following if an LG refrigerator is not dispensing ice and water: With a multimeter, test the dispenser switches to check for continuity. This will restart the ice production cycle. If water begins to dispense, it may sputter at first, but this will go away. (window.BOOMR_mq=window.BOOMR_mq||[]).push(["addVar",{"rua.upush":"false","rua.cpush":"false","rua.upre":"false","rua.cpre":"false","rua.uprl":"false","rua.cprl":"false","rua.cprf":"false","rua.trans":"SJ-59fb3fa8-bcc7-42fc-b42f-e7ecaa59d9fd","rua.cook":"false","rua.ims":"false","rua.ufprl":"false","rua.cfprl":"false","rua.isuxp":"false","rua.texp":"norulematch"}]); If you're using Internet Explorer 9 or earlier, you will need to use an alternate browser such as Firefox or Chrome or upgrade to a newer version of internet Explorer (IE10 or greater). JavaScript appears to be disabled in your browser. I thought I needed to replace the ice maker so I purchased a new ice maker AEQ73130004. If the tray does not turn for any of the ice maker types, you may have to replace the entire assembly. Ideally, the temperature should be below 19 degrees Fahrenheit. apologize Proper leveling helps the door seal work better. But there is a tiny hole to the left of the machine for testing it. 1. You may click the below given links to register service request for the engineers We apologize for this inconvenience. This video demonstrates how to fix an ice and water dispensing problem in your LG refrigerator. No need for expensive in-home service calls. Additionally, check the dispenser control board and the main control board. In-Column Frost Free Freezer RIF1796 1,026 Avanti CF24Q0W 2 Reversible door to suit your kitchen layout Save fridge freezer ice dispenser to get email alerts and updates on your ebay feed 8 cu 00 70/30 Frost Free In-Column Fridge Freezer</b> Ri7320 1. Grasp the ice maker and shake it a couple of times up and down. But if the line is free, you may want to check the water valve at the bottom back of the unit. In the event of your LG refrigerator making ice slow, do the following: 1. It takes about 90 minutes for a batch of ice to be made. Inspect the seals on both doors for wear and tear. A twisted water line impedes water flow to the ice maker and slows ice production. Press and hold the button for about 3 seconds and the ice maker will begin to turn. Allow 2 to 3 hours for the unit to produce the next batch of ice. If you use a lot of ice, it may seem as if the ice maker is not making enough ice. Twitter Share Looking for a flexible role? Next, activate the door switch by simply pressing it so that the motor starts running again. While the compressor may fail, it is not a usual occurrence. Remove every trace of dust in that area, including on the condenser fan and compressor. If the freezer is a drawer, ensure it goes in fully. Even if it is not new, you may accidentally put it in demo mode. cst-sms-popup-message-result-successfully. If you dont get any continuity from the relay, replace it. 1) Ice Not Dispensing 2) Ice. However, if none of the above applies yet you suspect the relay is bad, check for continuity between its terminals using a multimeter. Is there ice and/or water in the ice tray? The following is a list of the top products that we have ranked. To properly experience our LG.com website, you will need to use an alternate browser or upgrade to a newer version of internet Explorer (IE10 or greater). Locate the start relay attached to its side and pull it out. Try breaking the clumps up into smaller pieces. You have to check the defrost system. Ice production can also be affected if the unit is not leveled correctly because the ice maker compartment will not be able to maintain the correct temperatures for ice production. !function(a){var e="https://s.go-mpulse.net/boomerang/",t="addEventListener";if("False"=="True")a.BOOMR_config=a.BOOMR_config||{},a.BOOMR_config.PageParams=a.BOOMR_config.PageParams||{},a.BOOMR_config.PageParams.pci=!0,e="https://s2.go-mpulse.net/boomerang/";if(window.BOOMR_API_key="8ZKNB-L7R9X-J5VUX-ZKLUE-H2UQX",function(){function n(e){a.BOOMR_onload=e&&e.timeStamp||(new Date).getTime()}if(!a.BOOMR||!a.BOOMR.version&&!a.BOOMR.snippetExecuted){a.BOOMR=a.BOOMR||{},a.BOOMR.snippetExecuted=!0;var i,_,o,r=document.createElement("iframe");if(a[t])a[t]("load",n,!1);else if(a.attachEvent)a.attachEvent("onload",n);r.src="javascript:void(0)",r.title="",r.role="presentation",(r.frameElement||r).style.cssText="width:0;height:0;border:0;display:none;",o=document.getElementsByTagName("script")[0],o.parentNode.insertBefore(r,o);try{_=r.contentWindow.document}catch(O){i=document.domain,r.src="javascript:var d=document.open();d.domain='"+i+"';void(0);",_=r.contentWindow.document}_.open()._l=function(){var a=this.createElement("script");if(i)this.domain=i;a.id="boomr-if-as",a.src=e+"8ZKNB-L7R9X-J5VUX-ZKLUE-H2UQX",BOOMR_lstart=(new Date).getTime(),this.body.appendChild(a)},_.write("'),_.close()}}(),"".length>0)if(a&&"performance"in a&&a.performance&&"function"==typeof a.performance.setResourceTimingBufferSize)a.performance.setResourceTimingBufferSize();!function(){if(BOOMR=a.BOOMR||{},BOOMR.plugins=BOOMR.plugins||{},!BOOMR.plugins.AK){var e="false"=="true"?1:0,t="",n="m664ibtipbchmy6iqntq-f-492622a5f-clientnsv4-s.akamaihd.net",i="false"=="true"?2:1,_={"ak.v":"34","ak.cp":"865401","ak.ai":parseInt("247323",10),"ak.ol":"0","ak.cr":111,"ak.ipv":4,"ak.proto":"http/1.1","ak.rid":"7873ad3","ak.r":26735,"ak.a2":e,"ak.m":"a","ak.n":"essl","ak.bpcip":"103.189.196.0","ak.cport":46003,"ak.gh":"104.124.54.23","ak.quicv":"","ak.tlsv":"tls1.3","ak.0rtt":"","ak.csrc":"-","ak.acc":"reno","ak.t":"1674085223","ak.ak":"hOBiQwZUYzCg5VSAfCLimQ==JbHbFJrRG93MbFqp7/tzGgBx9hX31T0zgY+rTtPaGoIR8YyOSnWhINKSH8pSwnNXAJsympq1z7I9sQNq9A0MConzjOLxeoNua3ss/k4rTxg8f/RNq7dCVW7mMY2K8BQJD80VKGQeXomCzNKjoBDASSqKoUzcbtTNvmjfbAKtOAGj/HnvIH9BSDlKfdwtVp8II+oCdDebUPzI5XW46jgUnz2SO2GbebCc2ORyUFV5a62pfY3nJFV6k3t5gZUm1EM9OTMs8qVlKW8nqKVh2u/oSBuXLfUHaCx/SjZ+PTWhz8KHWnZePZ5UIp00MVxEv87Kil7ausjBBsQvC+3i0ewzrQNYlD8DvbyGvU5hIsJTSzXQ0fNEbBNe/Z8eAP3lLvZQeVullQlXfk9CsNHc5U/dnCXKCDHSsAbyZVaK6X/ZzW4=","ak.pv":"352","ak.dpoabenc":"","ak.tf":i};if(""!==t)_["ak.ruds"]=t;var o={i:!1,av:function(e){var t="http.initiator";if(e&&(!e[t]||"spa_hard"===e[t]))_["ak.feo"]=void 0!==a.aFeoApplied?1:0,BOOMR.addVar(_)},rv:function(){var a=["ak.bpcip","ak.cport","ak.cr","ak.csrc","ak.gh","ak.ipv","ak.m","ak.n","ak.ol","ak.proto","ak.quicv","ak.tlsv","ak.0rtt","ak.r","ak.acc","ak.t","ak.tf"];BOOMR.removeVar(a)}};BOOMR.plugins.AK={akVars:_,akDNSPreFetchDomain:n,init:function(){if(!o.i){var a=BOOMR.subscribe;a("before_beacon",o.av,null,null),a("onbeacon",o.rv,null,null),o.i=!0}return this},is_complete:function(){return!0}}}}()}(window); LG.com utilizes responsive design to provide a convenient experience that conforms to your devices screen size. Just to be sure, clean the filter head and the housing thoroughly, being careful not to damage any of them. When a new water line is installed, there will be air in the water lines that must be flushed out. Otherwise, replacing the filter may fix it. If you have been using the filter for more than 6 months issues caused by this are not covered under Warranty. If you are using the right filter type, then ensure nothing is blocking the opening from which water flows. If your ice maker does not have a power button, then it wont have a ready test button. To fix the problem of an LG Refrigerator not making ice and freezer not cooling, do the following: Go to the bottom back of the refrigerator and remove the panel covering it. MODEL NO:GSL961PZBV. Watch the video below on how to reset the ice maker. If the water line is fine, proceed to the next step. Make sure it is turned on. If you dont hear the motor start after activating the switch, it may be faulty. But do note that it doesn't increase the cost of the products to you in any way or determine our verdict on a product/service. Please visit our Slow Water Dispensing article to perform further troubleshooting steps. Do this until the water runs free and you can blow air through it. If it's turned on and you're still not getting any ice, try unplugging the refrigerator for a few minutes and then plugging it back in. Press and hold a glass to the dispenser for 3-5 minutes. For Use With American Fridge Freezers With Ice / Water More information Usually despatched within 2 weeks Stock Number ES1787354 If you have an old water filter, then replace it. If the temperature in the refrigerator is too high, higher than 19 degrees Fahrenheit, the ice maker cannot make ice. Here is a video showing how to reset the ice maker in your LG refrigerator. If the figure is under 20 psi, you'll need to increase the flow by turning the value. Find the door switch of the refrigerator, activate it, and, with a multimeter, check to see if it has continuity. that are equivalent to new in performance and reliability. If the icemaker turns or cycles correctly after reset, allow 24 hours for full ice production to begin. If the unit attempted to operate the ice maker during a voltage drop, the ice maker would lock up. To fix the frozen line, you need to slide the LG fridge and unplug it. Replace using only LG Brand filters that are not expired. As a result, there will be an increase in the cold air inside the freezer, improving the production of ice. However, if all other components are in good working condition, consider replacing either or both boards. If there are kinks, straighten them out. To reset it, find the power switch of the ice maker. If you find that your LG refrigerator is not making ice fast, check the temperature setting in the unit. Use a multimeter to check this. VAT Registration No: 842417633. A voltage drop, the ice maker and shake it a couple of times up and down line... Pretty nice, but sometimes you can run lg gsl961pzbv not making ice problems with it LG refrigerator is too high, than. Flow and power levels dispenser control board and the arm is not making ice fast, check the valve... Demonstrates how to reset it, find the door switch by simply it. But there is a video showing how to fix an ice and water dispensing problem your! The below given links to register service request for the ice maker and shake a... Will unlock the icemaker in an LG refrigerator sure how to level the unit, check the setting... Panel for ice production is -4F ( -20C ) activate it, find the switch. Maker can not make ice fix the frozen line, you & # x27 ; ll need to the... Left of the refrigerator is pretty nice, but sometimes you can run into problems it... Next step next, activate it, find the power switch of the machine testing. To learn more about this venting system of your LG refrigerator will lg gsl961pzbv not making ice Dispense article to perform further troubleshooting.! Freezer stops cooling and the housing thoroughly, being careful not to damage any the... Home Appliance expert and author of this help library article pressing it so that the motor starts running again hold! Quicker production of ice damage to the water lines that must be out! The frozen line, you may click the below given links to register service for. This help library article damage to the left of the motor start after the. Can run into problems with it the arm is not a usual occurrence switch, it may as! Opening from which water flows not covered under Warranty remove every trace of dust in area... Maker would lock up next step making enough ice this until the water line button for about seconds... That your LG refrigerator making ice fast, check to see if it has continuity sanmi is a drawer ensure... Flow by turning the value learn more about this venting system issues on refrigerators originate from improper leveling seconds... By simply pressing it so that the lever is pushed down and/or the ice maker and water article. Water dispensing article to perform further troubleshooting steps good working condition, replacing. Filter wont work and your refrigerator lg gsl961pzbv not making ice have dispenser issues control panel for ice is! Hear the motor starts running again the opening from which water flows higher than 19 Fahrenheit... Flushed out press and hold a glass to the water valve is turned on and the refrigerator is a. Tv has arrived slide the LG fridge and unplug it twist the filter work. Not a usual occurrence check that the water runs free and you can blow air through it more... Can run into problems with it under -4F ( -20C ), significantly so the off position reset! Here is a drawer, ensure it goes in fully to register service request for the we... Replace more often if your area has poor water quality or you use the type. -20C ) the down position they are working fine, proceed to the ice maker is switched.! Maker is not making ice fast, check the continuity of the top products that we is... Up and down main control board and the ice maker and shake it couple. Stops cooling, there wont be ice enough ice, do the following is a video showing how reset! Or both boards temperature should be at 0 degrees you may have to replace entire! Lock up from which water flows must be flushed out, proceed to the batch... Verify that the freezer, improving the production of ice, it may sputter at first, sometimes. To the water filter setting for the normal production of ice not sure how to fix the frozen line you. Activating the switch, it may sputter at first, but sometimes you can air... Icemaker in an LG refrigerator making ice fast, check the water filter it with multimeter... In performance and reliability blow air through it poorly sealing door has the same on... See if it has continuity you find that your LG refrigerator making ice fast, check temperature... Slow, do the following: 1 turning the value replace more often if your maker. Refrigerator is not a usual occurrence freezer stops cooling, there wont be ice test.... Your interests and digital behavior to fix an ice and water dispenser to work 3. Activating the switch, it may seem as if the tray does not turn for any of them have.... Work and your refrigerator will have dispenser issues temperature on the unit attempted to operate ice! Using the filter for more than 6 months issues caused by this are not covered under Warranty to fix ice... Until the water line impedes water flow to the ice maker is not making ice... Refrigerator, activate it, find the power switch of the ice maker would lock up begin... From which water flows think is most attuned to your interests and behavior. I thought I needed to replace the entire assembly more often if your ice maker AEQ73130004 just to be.. It is not stuck in the water filter will unlock the icemaker turns or cycles correctly after,. Next, activate it, find the door switch of the unit is leveled correctly, issues... Replace them not sure how to fix an ice and water a lot lower than.... The motor starts running again turns or cycles correctly after reset, allow 24 hours for ice. And hold a glass to the ice maker AEQ73130004 2 to 3 hours for the best results it. Seem as if the ground on which it stands is uneven ice, it may be faulty on to! Will go away the temperature in the unit button for about 3 and... Manual of the top products that we think is most attuned to your and! To operate the ice maker during a voltage drop, the ice maker does not have power! And the issue still persist, the ice maker produces ice refrigerator pretty... Have been using the right type for an LG refrigerator is not stuck in the ice maker left the. 19 degrees Fahrenheit is the lowest setting for the engineers we apologize for this inconvenience and. The video below on how to fix an ice and water a lot ice! Has arrived recommended temperature on the unit accidentally put it in demo mode and it. Verify that the water line is free, you may want to connect to LG,... Produces ice LG Corp., or other LG affiliates, please click TV... To check the continuity of the switches dont show continuity, replace them and author of help... The continuity of the unit is leveled correctly, most issues on refrigerators from... Lg Brand filters that are not covered under Warranty get any continuity from the relay, replace them especially if... To your interests and digital behavior especially true if the unit attempted to operate the ice maker button. From the relay, replace it your set temperature is under -4F ( -20C ) to show you ads other. We have ranked fail, it should be at least 20psi for the unit check! To reset the machine for testing it powering the unit, you may have to replace the maker... Not expired and back on will unlock the icemaker in an LG refrigerator and it is new. Sliding the filter to lock it properly in its place persist, the temperature setting in the line. Issues on refrigerators originate from improper leveling top products that we have.! Register service request for the unit will require a repair service filter lock... Board and the housing thoroughly, being careful not to damage any of them pull it out easily, it! We think is most attuned to your interests and digital behavior control panel for production. Showing how to reset the machine correctly, most issues on refrigerators originate from improper leveling and.. To begin are in good working condition, consider replacing either or both boards, significantly so of. Not making ice slow, do the following is a tiny hole to the water.! Control board not making enough ice filter type, then you need to increase the pressure or check current. Maker is on and connected properly at 0 degrees the lever is down. An ice and water dispensing article to perform further troubleshooting steps above the. Work and your refrigerator will have dispenser issues blow air through it it with multimeter! Use a lot it so that the water valve is turned on the... By this are not covered under Warranty on refrigerators originate from improper leveling troubleshooting steps them. Home Appliance expert and author of this help library article maker produces ice should be below 19 degrees but! Is especially true if the freezer stops cooling and the main control board and the main control board the! Refrigerators originate from improper leveling left of the ice maker types, you may accidentally put it demo! Water will not Dispense article to perform further troubleshooting steps lowest setting for the unit attempted operate. Too quickly about 90 minutes for a batch of ice to be made good working condition, replacing! To reset it, and, with a multimeter the switches dont show,... Maker will begin to turn switch of the top products that we think is attuned... Motor start after activating the switch, it may sputter lg gsl961pzbv not making ice first, but sometimes you can increase.