It is the customers responsibility to ensure the use of PrettyLittleThing *Unlimited Next Day in accordance with the terms and conditions. So we can get this sorted, please contact our Customer Services with a picture of the faulty item and your order number using one of the methods you can findhere. menu. For our American friends, please return unsuitable items within 28 days of receiving your order. Pretty Little Thing carries practically everything, including the latest trends, celebrity . There's a million things you have to download and tape on the package and you have to pay for the return! They might. Still need our help? PrettyLittleThing does not have a physical location, so all orders are online and all returns are online only. UK Nominated Day Delivery*. Grooming products, pierced jewellery or swimwear (if the hygiene seal has been removed) cannot be returned for health and hygiene reasons. Click here to start. screen-shot-2017-02-17-at-2-05- . Label the axes - Labelling the axes gives your viewer context. 11/19/2022. Quick and easy returns through our Returns Portal! Your return is complete, and your package will be delivered to the Pretty Little Thing returns centre within 2-5 working days and they will refund your goods within 14 working days. As soon as we have processed your refund, you will receive an email notification. You'll receive your refund within 10 days after processing. 5 - 7 working days. Choose the return method. If you see (MDN), this is an internal note and nothing to worry about - your item is still on track. USA Standard. 10.30. If you are the recipient of the parcel, please contact your shipper, they will be able to resolve this on your behalf. Hit us up below.FYI - If youre getting in touch regarding an order, dont forget to include your order number. They're a quick, easy and secure way to drop off returns. If you have not been refunded after 14 days of returning the item(s), please contact us with your order ad returns tracing details. This can be found in Order History in 'My Account'. Unfortunately, we are currently unable to process exchanges. Shipping Times. No printer? The item appears identical to excess adhesive, being a black bottle with a handwritten tape label reading "adhesive. Simply click the 'Forgot your password?' any significant changes to these terms and conditions. Swimwear and underwear cannot be returned for health and hygiene reasons. You should wait for the email confirmation from PrettyLittleThing. Take your labelled parcel to your locaol kiosk or desk at your most convenient Asda location; remember to include your returns note! Manifested for delivery/ 'Manifested to courier' or 'Out for Delivery'. However, the parcel has entered and is still moving within our network. jQuery('#inputID').on('keyup', function() { toyou, the new parcel Click & Collect and Return service from Asda. case 'australia': case 'american samaoa': jQuery('.s-aus').show(); break; Does Pretty Little Thing take returns without a receipt? I WANT TO RETURN A PRODUCT BUT LOST MY DELIVERY NOTE. } 1660 W Lake Houston Pkwy, Ste 504. Heres what youve gotta do: If you dont have an account thats ok, you can still return your products. Unfortunately, once you've placed your order it is not possible to amend any details, as our warehouse team will have already started processing your order. When it comes to serving you the latest dose of women's fashion, we've got hundreds of new product dropping daily for everything your #OOTD needs. If the code is valid your discount will be applied! Women's Clothing. else{ The parcel has been assigned to the courier for shipping. Whether you want the freshest threads straight off the runway, or to steal the style of your fave celeb muse of the moment, at PrettyLittleThing USA we've got you covered with everything you need to keep your style on-point. The parcel is with the courier for shipping, our couriers work between 8am-9pm. Also Check Out The Following Brands Policies. If the code is valid your discount will be applied! A privacy reminder from PrettyLittleThing, California Transparency in Supply Chains Act. 5 - 7 working days. You can choose one of the following returns options. Returns must be made at your own cost. We explore it in detail in this article. USA Express Shipping. 5 - 7 working days. Simply re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached. finds life, prosperity and . EXTRA 23% OFF. Download your returns label here, and post back to us from your local post office. Follow the on-screen instructions (make sure you have your order number and the email address you used to make the order). If you have chosen the paperless shipping method, please generate the barcode and take it to your closest drop off point, they will then print the label for you and . I ordered two things from Pretty Little Thing on Black Friday (11/26/22) and received a confirmation email and later, received an email for tracking the delivery. Much like paying for return shipping initially, no, Pretty Little Thing will not refund you when you return an item. Beauty products and accessories cannot be returned. Please use an alternative shipping address or select the Standard or Saver shipping service. Now you are. You will also receive multiple tracking numbers. Free Shipping. UK Next Day. The errands are never ending and I'm pretty sure my credit card is just taking advantage at this point because they know I'll never call and ask what a 3 . case 'new zealand': jQuery('.s-nz').show(); break; We got you girl. Pretty Little Thing does offer international delivery which takes up to 12 working days and costs 7.99. Get 55% Off sitewide *Excl. Any breach will result in the termination of your membership and no refund will be given. For delivery codes, enter the code and select the applicable delivery method before Please do not post the package without obtaining a receipt of posting. Youll need to write to us with notice of your cancellation just fill out this form where youll also find details on how to return your item(s). Order Numbers will be in one of the following formats: 111-1111111-1111111 / 111111111. Re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached. Please note it can take 3-5 working days for the payment to show in your account, depending on the card issuer. I WANT TO RETURN A PRODUCT BUT LOST MY SHIPPING NOTE. Please use the contact form below to let us help with your query. Youll need a packing slip, the shipping label, and the items within a waterproof and sealed parcel. case 'burkina faso': case 'burundi': case 'cameroon': case 'chad': case 'comoros': case 'congo, republic of': case 'djibouti':case 'equatorial guinea': case 'france': case 'french guiana': case 'gabon': case 'guadeloupe': case 'guinea': case 'haiti': case 'ivory coast': case 'madagascar': See Also: Next Return Policy Is it 28 Days For a Refund? // . case 'ireland': jQuery('.s-ie').show(); break; Pretty Little Thing free shipping code for Australia. WILL I BE CHARGED CUSTOMS AND IMPORT DUTIES? Your dispatch email, if your order is going to be sent in multiple parts then your dispatch email will only include some of the items you ordered, you will then get another dispatch email. Instead of indicating which item you want instead during the exchange process, youll want to initiate a return process. $5. After back and forth with pretty little thing about my order as Evri had not delivered my order which I had place on the 21st December 2022, finally a wonderful customer service representative called Joebelle helped me to process a refund. Delivery is on a selected date, you can choose a delivery day of your choice, up to 10 days in advance (excluding next day delivery and bank holidays. As of Feb 26, 2021, Pretty Little Thing returns are paperless! You can return your item to us and place a new order to receive the item of your choice. ACCESS RETURNS PORTAL. Select your preferred return option (Label free and print in-store options are available). Your returns label will be included in your parcel but if you need another one don't panic. Unfortunately we do not refund postage/shipping charges on US orders. Yes, since you will have created a customer account their website stores what you ordered. Cover your address label with the PrettyLittleThing returns label found on the bottom right of your delivery note. Free Returns 100% Money Back Guarantee Fast Shipping (844) 988-0030. . Grooming products, pierced jewellery or swimwear (if the hygiene seal has been removed) cannot be returned for health and hygiene reasons. Pretty Little Thing does not pay return shipping. Customers need a registered PrettyLittleThing account to subscribe. The better part of this process is that you can simply return the website to place an order instead of going through a different system. Youll be sent an email with your returns We aim to process your return ASAP, but on occasions it may take up to 21 days for your refund to be processed after you have returned your item(s) to us. Welcome to the world of PrettyLittleThing.com Fierce fashion at your fingertips, delivered straight to your doorstep, 24/7! You can return your item to us and place a new order to receive the item of your choice. Boxes. A Canada label can be found here. Simply re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached. This two week period starts from the day after you receive your order (or from the day after you receive the last item of your order). For hygiene reasons, pierced jewellery is non-refundable. case 'afghanistan':case 'algeria': case 'angola': case 'anguilla': case 'antigua and barbuda': case 'argentina': case 'aruba': case 'bahamas': case 'bahrain': case 'bangladesh': case 'barbados': case 'benin': case 'bermuda': case 'bhutan': case 'bolivia': case 'bonaire': case 'botswana': case 'bouvet island': case 'brazil': case 'brunei': case 'cambodia': case 'cape verde': case 'cayman islands': case 'central african republic': case 'chile': case 'china': case 'christmas island': case 'cocos (keeling) islands': case 'colombia': case 'congo': case 'cook islands': case 'cuba': case 'curacao': case 'dominica': case 'dominican republic': case 'ecuador': case 'egypt': case 'eritrea': case 'ethiopia': case 'falkland islands': case 'fiji': case 'gambia': case 'ghana': case 'grenada': case 'guam (usa)': case 'guinea bissau': case 'guyana': case 'hong kong': case 'india': case 'indonesia': case 'iran': case 'iraq': case 'israel': case 'jamaica': case 'japan': case 'jordan': case 'kazakhstan': case 'kenya': case 'kiribati': case 'kuwait': case 'kyrgyzstan': case 'laos': case 'lebanon': case 'lesotho': case 'liberia': case 'macau': case 'malawi': case 'malaysia': case 'maldives': case 'marshall islands': case 'mauritania': case 'mauritius': case 'mayotte': case 'micronesia': case 'mongolia': case 'montserrat': case 'morocco': case 'mozambique': case 'myanmar': case 'namibia': case 'nauru': case 'nepal': case 'netherlands antilles': case 'nigeria': case 'niue': case 'norfolk island': case 'north korea': case 'northern mariana islands': case 'oman': case 'pakistan': case 'palau': case 'papua new guinea': case 'paraguay': case 'peru': case 'philippines': case 'pitcairn island': case 'puerto rico': case 'qatar': case 'reunion': case 'rwanda': case 'saint helena': case 'saint kitts and nevis': case 'saint lucia': case 'saint vincent and grenadines': case 'samoa': case 'sao tome and principe': case 'saudi arabia': case 'sierra leone': case 'singapore': case 'sint maarten': case 'solomon islands': case 'south africa': case 'south georgia and south sandwich islands': case 'south korea': case 'south sudan': case 'sri lanka': case 'sudan': case 'suriname': case 'syria': case 'taiwan': case 'tajikistan': case 'tanzania': case 'thailand': case 'timor-leste (east timor)': case 'tokelau': case 'tonga': case 'trinidad and tobago': case 'tunisia': case 'turkey': case 'turkmenistan': case 'turks and caicos islands': case 'tuvalu': case 'uganda': case 'united arab emirates': case 'united kingdom': case 'uruguay': case 'uzbekistan': case 'vanuatu': case 'vietnam': case 'virgin islands': case 'wallis and futuna islands': case 'zambia': case 'zimbabwe': jQuery('.s-uk').show(); break; JavaScript seems to be disabled in your browser. 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