The Philips Hue Play HDMI Sync Box is an enjoyable way to add interactive lights to your setup, with your box taking an input HDMI signal and synchronizing light colour to it. Please note that all comments go into a moderation queue (to prevent blog spam). Your Hue Bridge should already be plugged in, connected to Wi-Fi, and added to your Hue app. Hue Bridge required, not included. This is another one youve probably already guessed the solution for. What Is The Best way to Setup & Connect my Philips Hue Sync Box to theTV & Soundbar to Make Sure I am Getting The Best Video & Audio Qual, Philips HDMI Sync box help with AV receiver, General Tech, Gadget and Electrical Goods Forum. I turned off the HDMI inactive for 20 min setting and this stopped it. No issues so far, but this setup doesn't allow you to use the music sync feature, I dont think. Press and hold the power button on the Hue sync box. I plugged the Hue Sync Box into the second HDMI out on my AV receiver. If you have the plugin running it will discover the Hue sync box and will show this with one line shortly after the start of the plugin. As a result, it can be worth eliminating all the usual causes of bad WiFi connections: such as being too far from the WiFi router, or using a low quality WiFi dongle that often cuts out. All you need to do is connect the HDMI port to the primary slot in your TV or media system. As a result, its helpful to keep the old installer files on your computer such as in a specific folder called Hue Sync Apps. Users are divided on this particular feature. Smart Home, Climate Control & Security Forum, Control Hue Sync Box with a Logitech Harmony remote - Hueblog.com, Please Help! When lots of users have various problems, they dont know how to solve even if they do the various test. Some smart home enthusiasts find the reactive lighting to be a bit distracting while gaming or watching a movie while others are here for the new, immersive smart experience. Roku sends signal to tv thru the Sync Box no problem, but the Hue Sync app shows no signal detected, thus no light effects. Then the out/tv from the Sync box runs to the tv. You can easily solve that by placing the Wifi router closer to the system or using an ethernet cable because wired connections have better latency than wireless connections. (6 Safety Tips). It was plugged in HDMI 1 and now I've got it in HDMI 4 it's half working. Heres What To Do, Wyze Cam Has Blurry Video Recordings: Why This Happens, Wyze Cam Is Beeping Or Chirping: How To Fix This. Ive fixed it. Im looking to get into Hue lighting for the first time to go with my PS5. Hue uses advanced computer magic to sample your video feed and have the lighting react accordingly. From both Apple TV to Hue Sync and Hue Sync to TV *Dolby Vision Formats available on Apple TV Video Format settings: 1080p (all frequencies), Dolby Vision 4k (30hz, 25hz, 24hz) 2- Connecting directly to TV without using Hue Sync Box. I have the same problem if I use apple TV straight to the TV. Learn more about brightness. *When a bulb displays "Up to" a certain number of lumens in its specifications, it displays the maximum lumen output of the bulb. Is Philips Hue Z-Wave or Zigbee? For example, HDMI 1 could be the name of your gaming console. Due to the complexity of the issue and amount of third party variables in the equation, we would recommend you Contact Apple Support. Thanks for the feedback, I couldnt find any info about the difference between the ports as you have highlighted do you have any further information about this or links where I could find more info? all my movies 4k Hdr atmos are running through shield tv into Denon avr, ps4 into Denon, using the hdmi out 2 into sync box, nothing from sync box to tv. And the Hue Sync Box connects to your router (via Wi-Fi). Some users reported that the app would lose connectivity as often as once every hour. Uninstall both Hue and Hue Sync app and reinstalled them. *When a bulb displays "Up to" a certain number of lumens in its specifications, it displays the maximum lumen output of the bulb. ), Do Lutron Caseta Switches Work With Philips Hue Bulbs? Create an account to follow your favorite communities and start taking part in conversations. Honestly considering a return. A: Answer. And the Hue Sync App allows your PC/Mac to control and sync your hue product. We and our partners use cookies to Store and/or access information on a device. What is different about the Apple product that it doesnt work? When one is found, tap. With our lights, sensors and switches, you can make your house the brightest home on the block . My Smart Plug Keeps Turning On (or Off) By Itself! So you can reinstall your previous version and uninstall your current version easily. Delete inside the file in the HueSync app folder (Dont delete huesync folder, just delete the contents of this folder). Everything switching and working as it should, and the box is syncing instantaneously soon as I click start on the app. Equally both the new app and the Hue Sync Box have some connectivity issues to wrangle. AVForums.com is owned and operated by M2N Limited, You must feel desperate at this time. If the new update is crashing your app or causing it to lose its sync all the time, just uninstall and reinstall the previous version. Dolby Vision not working - From apple tv to philips hue sync to LG TV UH7700, User profile for user: If you havent done that yet, first install your Hue Bridge. You can check the apps data files. In other words, you can configure your Philips Hue lights to respond to the picture on your TV or computer screens: Lets take a closer look at all this new tech from Philips Hue. This is the first app youll need. However, whether its the app or the physical box, both systems are known to have some issues during connection. You can open it by typing %appdata% in the taskbar. The easiest solution to this problem is to reduce the congestion in the WiFi signal, which is usually common among 2.4 GHz connections and access points. Just a case of waiting for some offers with Black Friday looming. There is already the way of entertainment in our modern lives. Sonos Arc, Apple TV 4K and Dolby Atmos/Vision Setup. However, it just supports 60Hz inputs currently. Either way, make sure that the Philips Hue Sync Box is the main hub for your HDMI devices, and youll be all set. Hook up the ones you won't use the lights with to the TV and the rest to the sync box and you'll be set. If I rebooted the Sync box the signal would be detected for 20 seconds or so before dropping off. The Hue Sync app is a way for Philips Hue smart lighting users to get a little more out of their systems. 8. It can be for all of your Hue devices. Manage Settings , you may have some common issues with it. Click the Library shortcut that appears. This one is a smart system with lights that reacts to whatever youre playing, whether its a movie, a game, or just music! Can It Support Both?! The Hue Play Sync Box is a simple black box that plugs into a TV with an HDMI cable. My LG tv has only HDMI ARC and not eARC. Any help appreciated.Seems to drop the connection every twenty minutes or so. No response from them. New Updates Causes Connection Errors or Timeouts, Solution: Reinstall Previous Working Version, Solution: Remove the Cache Stored on the App, 1. Your email address will not be published. There seems to be an issue of integration with apple TV or a problem on device. Name the HDMI inputs. The Philips Hue Play HDMI Sync Box can let you create an entertainment setup that wows by syncing your Philips Hue lights to connect to the rest of your smart devices such as TV, gaming systems, and streaming devices. All rights reserved. Connecting to different inputs on the Philips Hue TV sync box, testing with different HDMI cables. You also can wait for the updates from Philips Hue, they can solve this issue quickly as a lot of users will have the same issue. This guide will tell you why your Hue Sync has connection errors. The Hue Bridge doesnt offer Wi-Fi by itself, but it naturally does connect to your router (via Ethernet). How do you connect the Hue Sync Box directly into the router, since there is no ethernet port? If the AP is the reason that causes the connection issues, so how to fix it? For example, if there is any metal in your home that can cause issuers with your Wi-Fi. Replacement box is a bit better but the Hue Sync app always says Sky Q box signal not detected. ask a new question. Yes I've tried everything you mentioned on your comment. By adding the element of synchronized lights to your movie-watching, gaming, and music-listening experiences, the free app will offer a new level of immersion when you enjoy your entertainment. Hue uses these connections to create their surround lighting experience. The Lifespan of Smart Plugs: Do They Have an Expiration Date? My Hue Play HDMI Sync Box just won't work it says, 'signal not detected' on inputs with devices not 'no HDMI input detected" so I get nothing. Then you can easily uninstall the latest version and install one of the older versions, and see if that helps. Is your Hue Bridge connected and added to the Hue app? So, whats causing users to report connection issue after connection issue? This is a two-part combo of an app and a new physical device. You also can turn off the 5ghz network to see if it works. The out HDMI that runs to the tv should run into the Sync box HDMI PORT 1. But you can rollback the version if you dont want to wait. No, but lights will sync, *Dolby Vision Formats available on Apple TV Video Format settings: 1080p (all frequencies), Dolby Vision 4k (30hz, 25hz, 24hz) Apple TV ALSO IDENTIFIES FREQUENCIES FOR DOLBY VISION ABOVE 30HZ, that my Tv doesn't support (40hz, 50hz, 60hz). By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. It works like this: First you need to have Hue lighting and a Hue bridge setup in your home. can only use Firestick if I plug it in when needed as it appears as always on so can't change to other input. The lights will only work when the content is 4k HD or HDR. September 24, 2021 Firmware version 1.8.1, November 26, 2019 Software version: 1.2.2 (first public software update). I have a WiFi access point in my garage without issue, but some devices struggle with access points for some reason. Continue with Recommended Cookies. I cant think of any big issues. Hopefully with working files this time around! The gradient strip is definitely a big improvement over using just the light bars. All rights reserved. If you have any questions, feedback or suggestions about this article, please leave a comment below. The Hue Sync Box doesnt support the less-congested 5 GHz Wi-Fi band, however, meaning that if connecting directly to the router doesnt help, you might need to explore changing the Wi-Fi channel (from within your routers admin console) instead. These are the main things under this set up: *Dolby Vision Enhanced Compability turned on (Hue Box)? The only thing to be careful of is if you have multiple routers in your house you will probably need to ensure that both Hue devices connect to the same router. Philips Hue White vs White Ambiance (Difference and Price Comparison), Philips Hue Bridge 1 vs 2 (What Is The Difference Between them? Europe's busiest forums, with independent news and expert reviews, for TVs, Home Cinema, Hi-Fi, Movies, Gaming, Tech and more. 2. The Hue Sync from Philips is a smart lighting system that allows users to create a unique lighting experience in their houses. Really, I'm the first to have these issues? Setting the input device (Roku) to 1080p resolution makes the system work. However for some users, they don't understand the charm in a practical moving watching experience. ShYnNoK. You can use them together or separately. Ie. I also would like to pair it with the new gradient light strip but currently priced at 180 Id rather wait to see if any offers come around. All you need to do is rollback the version of the Hue Sync app you are using. Surprisingly, some users also reported connection issues when they use the secondary HDMI port or indirect connections to their media systems. 2018-2023 Signify Holding. provided; every potential issue may involve several factors not detailed in the conversations Before attempting to solve that problem, you might want to re-update your app to restore the latest version since it wasnt the culprit. Press and hold the icon of the app, then click app info or any equivalent settings where you can access the apps data and cache. However, the Hue Sync Box really needs that reliable connection. Sony A95L QD-OLED, X95L MINI LED And Full BRAVIA Range For 2023 (In-Depth Interview). Can Philips Hue Control Other Bulbs or Normal Lights. Which makes sense because I am not sending a Arc signal through it (as I am not using a audio receiver) I do have the app tv connected to HDMI port 4. . 5. Turn off 5ghz WiFi as it is just a short range connection (15 feet) and install the sync box and turn on the 5ghz WiFi. All you need to do here is make sure that your Hue Sync Box either connects directly into your TV or into your Audio/Video receiver that then connects into your TV. Look for com.lighting.huesync in Library>Application>Support, then delete that folder as well. Got it as a gift in December, and have been using it ever since. Yes (also tried different ports as well), *Cables used: Both RocketFish and Belkin listed above. Luckily, this problem is solved by removing the corrupted data that the app has stored on your computer or phone. Dolby vision in my 4K Blu-ray player works through the AVR, Chromecast plus sends Dolby vision through the AVR. Many companies constantly updating and improving their App, making App more complicated to use, especially for the Hue sync App. Besides the Hue Sync app, there are also some reasons related to your Hue Sync box. The Hue Sync Box is Unstable on Wifi/An Access Point, Solution: Connect the Hue Sync Box to a Less Cluttered Singal, 2. With the app installed, it will sample your video and music content and create a corresponding and immersive lighting display to match your content. It has a power port (and an included power supply) along with four HDMI ports that are designed to accommodate . Implemented 120Hz lightsyncing support for 1080p and 1440p content, Fixed HDR-detection issue for Shield Pro and Chromecast with Google TV, Fixed an issue wheretheHue sync box wouldnt reconnect when switching between Hue Bridges, Fixed an issue where the Hue sync box would not detect some Entertainment areas, Changes to an Entertainment area now show up directly in the Hue Sync mobile app, Reworked the communication between the Hue sync box and the Hue Bridge to better support future features, Fixed an issue where CEC Power State Detection would not work in certain setups, Modified USB Power State Detection timing for Sony TVs, Improved compatibility with several routers (e.g. Apple may provide or recommend responses as a possible solution based on the information I was pretty disappointed with the play bars but now I've got the gradient strip I love it . Our HDMI cables support resolutions up to 8K@60Hz and 48Gbps bandwidth. First, download the Hue Sync app for your iPhone, iPad, or Android device. 3. This is more likely to happen if you connect the box too far from the WiFi router or through an access point. Rollback the version of the Hue Sync App. Connect the Hue sync box to power and your TV. This app allows you to do a lot of fun things, it is for both Mac and PC users. After downloading the app on your devices and creating a new entertainment area, youll need to connect it to your computer. New technology and new devices will always have some problems for many users. I'm on the fence about the Sync Box and am looking to be convinced by some owners. Read more. If managing two apps and your devices sounds like a little much, the Hue Sync Box handles this light show for you and allows you to connect all of your HDMI devices to a central hub. Ive got the video signal detected turned on as well because the Apple TV switching frame rate/dynamic range had a tendency to stop the sync. There is a power socket on the back, an HDMI output, a microUSB port, and four HDMI inputs. Lots of users have reported that they have various issues with the Hue Sync Box. So you should consider a couple of things like your WiFi connection. Troubleshooting Ecobee Server Communication Issues. It was the only thing that worked for me after hours of trying. I personally think that how the app stores data during updates cause the Hue Sync app connection problems. This software allows the lighting system to react to the media youre playing on your computer or phone. Here are two of the biggest issues around Hues new device: If youve been around the smart home tech scene for a while, odds are you have an access point or two around the house. Not when Dolby Vision is showing on TV or selected as default option on Apple TV, *Dolby Vision works when 4k HDR is on with match content or at any Dolby Vision format? Save my name, email, and website in this browser for the next time I comment. Press and hold the power button on the Hue sync box. only. Yes I tried to update the hue sync box, I've used two different cables: Rocketfish - 1.5' 4K UltraHD/HDR In-Wall Rated HDMI Cable, https://www.bestbuy.com/site/rocketfish-1-5-4k-ultrahd-hdr-in-wall-rated-hdmi-cable-black/2059068.p?skuId=2059068, Belkin UltraHD High Speed 4K HDMI Cable (This one is even Dolby vision compatible - it says in the box), https://www.apple.com/shop/product/HLL52ZM/A/belkin-ultrahd-high-speed-4k-hdmi-cable-2m?fnode=d7d175e7afc411c7a0bea76ae78a0dbdc97c9a683570658022046b4213d190dec5c598964ed48a250e5b84a1438fe741f47e3d4f5f40eb02a6c3a6509ffadf2c53ec23a59571111d5b54e664fa731a648fcaa98b3c56133bc14d2645f6881e84. To connect your lighting system to the app, youll need to have the lights and the Hue Bridge installed in your house. Go hands-free with voice However, it just supports 60Hz inputs currently. Your email address will not be published. NetgearRAX40), Improved color rendering for Chromecast Ultra for various video formats, Fixed an issue where 4K content was downgraded when the sync boxs HDMI cable was on the second output of an AV receiver, Fixed an issue where Huawei P20 phones were not able to complete setup in the Hue Sync mobile app, General stability and performance improvements, Increased the reliability of communication to the Hue Bridge, Fixed issues thatoccasionallystopped lights from syncing during streaming, Fixed a bug that caused lights to switch off when syncing on the highest brightness setting, Fixed issue with Apple TV pass-through mode, in which it would be disrupted when softwarerestarted (on a HDCP 1.4 TV), Fixed a bug with Nintendo Switch that caused it to not sync when switching from YouTube to a game, Fixed a bug with Chromecast Ultra that interrupted video pass-through when used with PhilipsFidelio B5 soundbars, TVs will no longer switch inputs when sync box goes into and out of power-save mode, Power cycling the sync box will no longer switch inputs with various sources unintentionally. You may have an access point or two within your home if you like to use smart home devices. Sometimes your App maybe gets messed up, so it would be having connection issues. There are many reasons why the WiFi signal strength can be weaker in certain locations and not others. Can we ask, have you tried any other configurations? Even if the connection dropped (and I'm not convinced, because everything else is fine), it . A forum where Apple customers help each other with their products. The consent submitted will only be used for data processing originating from this website. I hope these methods can help you to solve your problems, if you still dont fix them, please leave a message below, I will reply to you as soon as possible. They release a new version constantly, you can seehere. Would anything change if you used an Ethernet cable between your router and the Hue bridge? One thing you need to know about the Hue Sync Box is that its issues are quite easier to fix than the app. Other work around is dump appletv and go nvidia shield tv it doesnt sync proper colors with Dolby vision but it puts up some color but it overall works smoother with sync box and you can turn Dolby vision on and off easily, Sep 26, 2020 8:22 AM in response to ShYnNoK. While Amazon is busy branching out into the world of smart lighting, Philips Hue is heading into the rest of the smart home market. Description. Save my name, email, and website in this browser for the next time I comment. Its really that easy. Press the button on the Hue Bridge. I am using a DisplayPort to HDMI cable. These are relatively new Hue products and still have to go through their growing pains. POWER ON AUTOMATICALLY. Although updating to the latest version ensures optimal experience while using the Hue Sync, some of the new updates cause the software to crash or lose its synchronization with the system. The images are in Dutch and have not much meaning other then . Do Smart Plugs Catch Fire? James - a self-confessed nerd - has owned smart home equipment for close to a decade, and he loves communicating the best ways of setting them up and resolving the various bugs and issues that you'll no doubt come across! The Philips Hue Play HDMI Sync Box is an enjoyable way to add interactive lights to your setup, with your box taking an input HDMI signal and synchronizing light colour to it. My AVR supports Dolby vision pass through. Apple TV 4K only sends the standard 4K, in setup 4K dolby vision isnt an option. Philips 555227 Overview Sync your Hue smart lights to match what you're watching on TV with the Hue Play HDMI Sync Box from Philips for a full surround lighting experience. Smart TVs, laptops and iPads, and smartphones are all devices that can usually manage with a connection that occasionally blinks out. User profile for user: Im a software developer whose interested in gadgets, homes and DIY, so I have loved seeing smart homes (and home automation) become increasingly popular over the years. This update also brings support for HDR content, including Dolby Vision and HDR10+ content. This is a key point even though many of Philips Hues devices use ZigBee and not WiFI, the Hue Sync Box itself actually uses Wi-Fi to speak to your Hue Bridge (via your internet router, that is). This wont harm your app or connected devices. Yes, but it only recognizes when it is HDR. There can also be a folder located at: /Users//Library/Application Support/com.lighting.huesync that can be causing the disconnect error. In the Hue sync mobile app, select an existing Entertainment area to use with the Hue sync box. It's pretty simple to set uphere's how. Sometimes goes off unexpectedly then has to be synced again. Both of these issues can be fixed with these quick tips and tricks. 4. With the continuous improvement of hardware and technology, the Hue sync App is also constantly upgrading. It shows how bright the bulb can get at 2700 K (White bulbs) or 4000 K (White ambiance or White and color ambiance bulbs). Or experience the music that you are listening to transports you to a different universe? Apps are complicated pieces of software. 1 Home Entertainment Tech Resource. Find the Hue Sync app folder and delete the data inside of that nested folder.